Effective Date: 01/10/2024

At YourGoB, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.yourgob.co.uk) or engage with our services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal data from you in various ways, including when you visit our website, fill out a form, subscribe to our newsletter, or interact with us through other channels. The types of personal information we collect include:

• Personal Identification Information: Name, email address, phone number, and business details.

• Usage Data: Information on how you use and navigate our website, such as your IP address, browser type, and operating system.

• Communication Data: Information from any communications you send us, including feedback, inquiries, or service requests.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: We use your data to deliver coaching and consultancy services, respond to inquiries, and improve your experience on our website.

• Marketing and Communication: With your consent, we may send you newsletters, promotions, or other information that may be of interest to you. You can opt out of these communications at any time.

• Analytics: We use website analytics tools, such as Google Analytics, to help us understand how visitors use our site and to make improvements.

• Legal Compliance: We may use your personal data to comply with legal obligations or respond to lawful requests from public authorities.

3. How We Share Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties who assist us in operating our website or conducting our business, such as:

• Service Providers: Third-party vendors who provide IT services, payment processing, email marketing, or analytics tools. They are required to protect your data and only use it for the purposes we specify.

• Legal Compliance: We may disclose your personal information if required by law or if necessary to protect our rights or comply with a legal process.

4. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies

Our website uses cookies to enhance user experience and improve website functionality. Cookies are small files stored on your device that track your activity on our site. For more detailed information on our use of cookies, please refer to our [Cookies Policy] (link to your Cookies Policy).

You have the right to accept or refuse cookies through your browser settings. However, disabling cookies may affect your ability to use some features of the website.

6. Your Data Protection Rights

Under data protection laws, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete information.

• Erasure: You may ask us to delete your personal data under certain conditions.

• Restriction of Processing: You can request that we restrict the processing of your personal data.

• Data Portability: You have the right to request that we transfer your personal information to another organization.

• Objection: You can object to the processing of your data in certain situations.

To exercise any of these rights, please contact us using the details below. We aim to respond to your request within one month.

7. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page, and we encourage you to review the policy periodically. Your continued use of the website after any changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: jodiehorgan@yourgob.co.uk
Phone: +447766 304 333
Address: Reverdy Road, Atherstone on Stour, Atherstone Road, Atherstone on Stour, Warwickshire, CV37 8NF